Author Topic: Still no product key  (Read 1360 times)

sortingmonkey

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Still no product key
« on: March 07, 2016, 08:44:25 pm »
So... I bought Dxtory through the button of the free version, filled out everything on the forms, and waited patiently for my activation email. Unfortunately I still have not received it.

Of course I emailed customer support to ask what had happened, and I got this back...

There is no [my email address] in record.
I think that you used other e-mail account.
Please inform me of the e-mail address used for purchase, and transaction ID of PayPal.


I am sure that I gave the correct email address, checked my credit card details, and did everything else right.

Why have I not received my product key? Did I need to register with your site BEFORE paying?
On the off chance that I might've entered the wrong email (a typo for example), is there any way that you can check?


Malix

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Re: Still no product key
« Reply #1 on: March 07, 2016, 09:45:50 pm »
IIRC the key is sent to the email address you paid it with, ie your Paypal address.

If that is the mail account you are checking, do check the spam/trash folders as well