Author Topic: Dxtory won't start up  (Read 2640 times)

candymancan

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Dxtory won't start up
« on: May 04, 2016, 12:05:09 pm »
Hello, just a few minutes ago I bought a license for Dxtory. After I registered the key and changed a few settings within the program, I hit minimize to close it. I intended to hit exit ;). Now when I try to start it up, it goes into the administrator "do you want to run this program" thing, I click yes, and nothing happens. I tried opening it from my taskbar ( https://i.gyazo.com/afbbbd04c5a2ddde4ca55b6ec74a5a4f.mp4 ) but nothing happens. I then checked my task manager to see if it was using any space ( https://gyazo.com/eb23a6bf66148269b0ab1d40b4c10996 ), and again nothing D:. Finally I tried to open it through my tray ( https://i.gyazo.com/3da7e431c30d97612adc70b0f665d892.mp4 ) and finally nothing.

Should I redownload the program? Will my key still work if I do that? Is there anyway to fix it?

Please let me know, and thank you!

Tymorafarr

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Re: Dxtory won't start up
« Reply #1 on: May 04, 2016, 02:45:20 pm »
Have you tried rebooting your computer? You could just right click on the tray icon and close it. Then you re-open Dxtory again.

candymancan

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Re: Dxtory won't start up
« Reply #2 on: May 05, 2016, 07:30:57 am »
Yes I tried both of those, no dice I'm afraid.

Edit: Should I just redownload the latest version? Would my license work?
« Last Edit: May 05, 2016, 07:36:16 am by candymancan »

Takedown

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Re: Dxtory won't start up
« Reply #3 on: May 05, 2016, 12:21:23 pm »
I'd probably uninstall / reinstall it , but of course make sure dxtory isn't running before uninstall.
Your license will be fine and you can always have it resent to you.

If you use the "clean install" option during install , then you will need your license file handy to re-register.


If that doesn't help, then dig up your log files as seen here
http://forum.exkode.com/index.php?topic=2.0

Attach the ErrorLog.txt and BootLog.txt to a post if they are not empty.  Don't worry about the Environment log.
Using Windows 10 ?  Try the latest version first http://exkode.com/dxtory-downloads-en.html

candymancan

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Re: Dxtory won't start up
« Reply #4 on: May 05, 2016, 10:31:45 pm »
That worked, thanks guys. I was just afraid I'd have to buy it again. :P