ExKode Forum

Dxtory => Help & Support => Topic started by: xkojika on November 25, 2016, 04:42:51 AM

Title: Payment went through but I haven't got an email
Post by: xkojika on November 25, 2016, 04:42:51 AM
  I bought Dxtory yesterday but I haven't received an email yet so I emailed support and haven't gotten a reply there either. I'm not sure what the issue is so I thought I would make a thread here as well encase there is something wrong with my email.

* MY ISSUE HAS BEEN RESOLVED *
Title: Re: Payment went through but I haven't got an email
Post by: ClassifyLP on November 25, 2016, 04:49:36 AM
If you've payed via PayPal, the e-mail goes to that address.
Title: Re: Payment went through but I haven't got an email
Post by: xkojika on November 25, 2016, 04:51:55 AM
Quote from: ClassifyLP on November 25, 2016, 04:49:36 AM
If you've payed via PayPal, the e-mail goes to that address.

I know, I've been checking it but haven't gotten anything.
Title: Re: Payment went through but I haven't got an email
Post by: Malix on November 25, 2016, 05:09:40 PM
and you checked the spam/trash folders too?

You could try re-sending the license with this: http://exkode.com/lic/publish-en.php

if even that doesn't work, contact exkoder with the email listed here: http://exkode.com/support-en.html
Title: Re: Payment went through but I haven't got an email
Post by: xkojika on November 25, 2016, 05:55:51 PM
Quote from: Malix on November 25, 2016, 05:09:40 PM
and you checked the spam/trash folders too?

You could try re-sending the license with this: http://exkode.com/lic/publish-en.php

if even that doesn't work, contact exkoder with the email listed here: http://exkode.com/support-en.html

Yeah, I have been. I also tried that link already, the request is successful but I never get the email. I've already emailed support but haven't received a reply.
Title: Re: Payment went through but I haven't got an email
Post by: xkojika on November 25, 2016, 06:55:06 PM
So I emailed the support account from another email address and finally got a response(and my issues were resolved). I guess something very odd is going on with my other email account.